Old Mutual is dedicated to unlocking potential within Africa, and our diverse talent pool exemplifies this commitment.
As a Teller at the First Street branch in Harare, your role is to provide exceptional service by handling teller-related transactions and meeting banking requirements in accordance with established procedures.
-Attend to the needs of clients and identify cross-selling opportunities, guided by the branch operations manual, standing instructions, circulars, directives from the regulator, and Head Teller instructions.
-Authenticate clients and transactions, ensuring accuracy and preventing fraud, risks, and losses.
-Confirm actual cash on hand against system balances at the start and end of the day and at regular intervals, taking corrective action as needed.
-Adhere to teller limits and report any discrepancies in cash on hand immediately for corrective action.
-Prepare all transactional documents and originals (WASTE) in the required format and within the deadline for filing purposes.
-Provide world-class service to clients by greeting, listening, and asking questions to understand their needs.
-Deliver on identified needs through appropriate processes and procedures, providing feedback to clients, building relationships, and retaining clients.
-Identify opportunities to suggest improvements to better meet customer needs and refer to the relevant area for cross-selling products.
-Stay informed about CABS risk and compliance requirements by reading circulars, standing instructions, and attending relevant sessions.
-Seek opportunities to enhance business processes and systems by identifying and recommending effective ways to operate and add value to CABS.
-Act as a Brand ambassador, displaying appropriate behavior and upholding CABS values.
Bachelor Of Business Management: Banking (Financial Services)
Competency Requirements:
-Technical Knowledge
-Team Orientation
-Planning & Organizing
-Ownership
-Initiating Action
-Information Monitoring
-Client Focus
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