This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes.
Duties and Responsibilities
Follows standardised processes and provides administrative support in line with normal business functioning. Delivers daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediaries. Responds to immediate requirements within the procedure. Uses standard administrative techniques to coordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Technical knowledge is limited to some products and or processes.
Skills: Accountability, Accountability, Business, Change Agility, Client Relationship Management, Communication, Computer Literacy, Customer Experience (CX), Customer Service, Detail-Oriented, Electronic Mail, Information Collection, Insurance Policies, Management Reporting, Microsoft Excel, New Business Development, Office Administration, Pensions, Processing, Process Knowledge, Production Standards, Quality Standards, SLAs, Strong interpersonal skills • Organized and self-driven • Knowledge of Reinsurance Treaty, Facultative wording and Reinsurance slips • Good analytical skills • Computer knowledge • Ability to communicate effectively • Good understanding of general Insurance products, Teamwork {+ 2 more}
Qualifications and Experience
Bachelor of Administration (BAdmin) (Required), Bachelor Of Business Studies Honours (Required), Bachelor Of Commerce Honours Insurance And Risk Management (Required)
