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Help Desk Support

Posted in Administration

A local company

Job Type

Full Time



Description :



Position: Information Technology (IT) Intern

Location: Harare

Position Summary:

Assist with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned

Duties and Responsibilities:

• Perform routine PC maintenance and updates for performance efficiency

• Supervise and process help desk support requests

• Assist in maintaining Internet service, firewalls, and telephone systems

• Initiate process improvements to better answer user demands

• Ask questions and get information in order to diagnose computer problems and discern what

level of support is needed when a problem is presented

• Provide technical assistance to office staff as needed.

• Assist in software and hardware upgrades for the loan monitoring and control system

Knowledge, skills, and abilities media updates

• Add or update workstations for office staffs

• Any other duties as assigned

Qualifications and Experience

Knowledge, skills and abilities

• Ability to troubleshoot common hardware/software issues

• Ability to meet deadlines and adjust to changing priorities

• Ability to follow instructions and work autonomously and work with minimum Supervision

• Ability to quickly gain new skills and knowledge when faced with new challenges.

• Proficient in Microsoft Office, and Windows

• Excellent verbal and written communication skills

Qualifications and Experience:

Studying towards an IT or Computer science-based qualification

How to Apply

To apply send cv and motivational letter by 19 October 2020 to

To apply


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