Support & Field Technician At Payment24

job Description

Payment24 offers a hardware agnostic, open platform that delivers innovative mobile, cloud & card solutions. Payment24 was designed for Fuel Card & Loyalty Card Issuers along with Fleet Management capabilities by using latest technology.

At its core, Payment24 is a creative research & development in Payment System spacey focusing in disrupting the payments industry by introducing simple innovative solutions in the market, in an industry which has not evolved with time. With a start-up mentality & culture, we continue to be agile & nimble footed to address gaps in the market. If you think you have the skills and agility to keep up with us, please send through your CV and be part of a fast-growing team.

Duties and Responsibilities

Provide Onsite Field Support in Zimbabwe & Manage technical support with project teams in South African with project delivery in Zimbabwe
Be part of call center team to provide technical support to customers.
Full project life cycle ownership from initiation to deployment support
Successful quality execution of technical tasks and able to execute technical specification provided by Project Team.
Report on project status, milestones and success criteria - analyse and troubleshoot problem areas
Manage day-to-day project activities and resources and chair project meetings
Work creatively and analytically to solve problems demonstrating teamwork, innovation and excellence
Participate in establishing practices, templates, policies, tools and partnerships for the company
Demonstrate a functional acumen to support how solutions will address client goals
Develop and support in all aspects of on the ground technical support with the project, from planning, customer relationships, communications, change, risks and issues.
Set and continually manage project expectations while providing hands on support in Zimbabwe and regional market.
Develop trusted adviser relationship with customers - identify new opportunities to help customers solve their business problems
Ability to adapt to rapidly evolving priorities in a highly technical and fast-paced environment
Excellent communication skills to be able to interact with and influence senior stakeholders in English & Spanish being added advantage.
Exceptional organisational and time management skills, and an ability to manage competing priorities with stringent timelines.
Strong attention to detail.
Proficient problem-solving skills with good judgement and decision making
Must be goal-oriented and focused
Works well as a member of a team but is able to work on his/her own in Zimbabwe remotely with team in South Africa.
Collaborating with peers and seniors - within company and with clients