Sterling Group of Hotels Reservationist (Out of Harare position) We are seeking a highly organized and customer-focused Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, answering customer inquiries and providing excellent customer service.
Duties and Responsibilities
- Manage reservations and bookings efficiently and accurately - Respond to customer inquiries via phone, email, and other channels - Provide excellent customer service and resolve any issues promptly - Maintain up-to-date knowledge of availability and rates - Collaborate with other teams to ensure seamless customer experience
Qualifications and Experience
- Higher National Diploma (HND) in Tourism and Hospitality Management - Excellent communication and interpersonal skills - Strong organizational and time management skills - Ability to work in a fast-paced environment and multitask - Proficiency in reservation software and systems (training provided if needed) - Strong attention to detail and accuracy
