Receptionist - Ponai Medical Centre

Duties and Responsibilities

1.Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
2. Keeping patient appointments on schedule by notifying relevant department of patient's arrival; reviewing service delivery compared to schedule; reminding the department of service delays; team player in triage based management at reception.
3.Maintaining patient accounts by obtaining, recording, filing and updating personal and financial information; assisting in debt recovery through systematic recording of medical aid and cash payments.
4.Obtaining revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, verifying validity of medical aid cards or type of service versus medical aid plan, and expediting medical aid claims.
5. Liaising with the relevant departments and keeping record of office inventory and equipment by checking stock to determine inventory levels; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs; petty cash management.
6.Managing diaries and organizing meetings and appointments for management when required to do so
7.Typing, compiling and printing of documents when required