Duties and Responsibilities

Educate &encourage clients on use of digital services and platforms.
Increase number of clients secured in the Greenzone.
Interaction with clients and other stakeholders i.e. receiving and screening and redirecting telephone calls ,diffusing situations involving irate callers, visitors and ensuring that client needs are accommodated with minimal delay.
Keeping clients/stakeholders ,colleagues, visitors updated on progress or communication of their issues to the manager.
Maintain a NPS score of 50% and above for clients that come through the Greenzone.
Carry out surveys to generate customer feedback.
Complaints Management.
Preparing letters and minutes of meetings .
Dispatch outgoing mail timeously.
Capturing OMUT application forms.
Performs general office administration such as follow-ups, client callbacks, policy changes, etc.
Any other duties as assigned by the superior.
Minimum of 2 years’ experience in marketing, sales, or customer services
Knowledge of Group products.
Strong working experience in a customer service environment