CATERING OFFICER (1 POST)

Duties and Responsibilities

 Providing an excellent student experience by developing a great value food offer in line with the
latest customer trends relevant to the target customer;
 Developing and delivering an efficient and high quality hospitality service to support internal
meetings and events;
 Developing and delivering catering services for national events ranging from VIP dining to large
scale events such as Graduation Ceremonies;
 Delivering key performance indicators for the service including income & expenditure budget
management; food safety; customer satisfaction and team engagement;
 Leading, managing and motivating the catering team to deliver the highest service standards that
enhance the student and staff experience;
 Overseeing the procurement and management of food items required for a canteen;
 Supervising staff operations to ensure compliance with set standards of quality and service;
 Planning, preparing, and managing financial budgets to ensure quality service provision;
 Interacting with customers to identify their requirements and assist in meeting their needs;
 Conducting surveys to determine the student perception and image of the canteen services;
 Maintaining contact with customers to obtain client feedback on the quality of service received;
 Planning, preparing, and managing financial budgets to meet set targets;
 Overseeing the interviewing, hiring, and training of catering employees;
 Designating and managing staff and designing functional work shifts;
 Ensuring adherence to University health, safety, and hygiene policies when carrying out job operations;
 Monitoring and managing inventory to ensure stock is readily available when required;
 Maintaining accurate records of financial accounts, transactions, and other relevant administrative
information; and
 Any other duties as assigned from time to time.