Business Development Consultant

job Description

About Us
Established in 1987, Population Services Zimbabwe (PSZ), an affiliate of MSI Reproductive Choices (MSI), is one of the largest organisations in Zimbabwe focusing on providing quality sexual and reproductive health (SRH)/ family planning services. PSZ compliments the Ministry of Health and Child Care and collaborates with other stakeholders to provide modern and affordable products and services through various service delivery channels, which include the Public Sector, Commercial Sales, Outreach services as well as Static Clinics.

Position: Business Development Consultant
Location: Harare
Contract Tenure: (3-6 Months Contract)
Reporting to: Director Commercial Services and Marketing

The Role
The Business Development Consultant is responsible for building a business model for PSZ clinics to ensure self- sustainability, cost recovery and generate income to fund free service delivery mobile outreach clinics. The role requires the consultant to work as a strategic partner focusing on driving growth (setting up two new clinics), increasing revenue for existing clinics, expanding patient base and optimising operational performance. PSZ has six (6) clinics across the country, four (4) in Harare, one (1) in Bulawayo, and (1) in Gweru. PSZ wants to open two clinics by June 2026 one in Harare and another in Bulawayo.

Duties and Responsibilities

 Strategic Partnership: Development and regular management of the clinics by creating a business model inspired by business data from market analysis, identifying clients demographics and monitoring competitors to identify opportunities for growth. Measurement and reporting of key market trends and drive data driven decisions, challenging the process, identification of new opportunities, untapped market, partnerships or niche medical services that clinics can adopt.
 Strategic Growth Planning: Development of long term and short term actionable, measurable strategies focusing on strengthening core services, service integration and expanding services e.g. Specialised care and opening newlocations.
 Relationship Management and Referral Growth: Create a model that ensures proactive engagement with primary care physicians, specialists and community health clinics to increase client referrals for core services and related services through robust stakeholder management system and partnership development.
 Business and Professional Networking: Create new networks through attending of industrial conferences, seminars, and local networking events to increase clinics visibility.
 Client Centred Care: Create a robust client centred care system that ensures a great client experience to ensure client retention and client to client referrals by developing strategies to improve client satisfaction, experience to build loyalty, and have client centred marketing materials, digital content and community inreach to promote clinics.
Optimum utilisation of the call centre as a customer relationship management tool, to track referral sources and ensure improvement of marketing models.
 Operational Optimisation: Evaluate current clinical processes to streamline workflow, reduce client-waiting period, maximise staff efficiency and improve systems. Ensure all changes, growth and strategies comply with healthcare regulations to avoid fines and legal issues.
 Financial Optimisation: Analyse financial performance to improve billing processes, avoid pilferages, reduced clinic overhead costs and increase profitability.
 Performance Monitoring: Design clinic specific KPIs for each respective clinic defining and tracking key performance indicators such as sustainability rate, client foot flow, service income per cost, referral rates, client to client referrals, etc.
 Reporting: Preparing detailed reports on business development activities, referral growth, and financial metrics and provide data driven recommendations if any to guide management decision making.
 Team Coordination: Work in a team with the Director Commercial Services, Centres Channel Lead/ Business Development Manager, Marketing Specialist, Finance & all relevant support functions.

Qualifications and Experience

About You
 You must be a self-starter and an industry expert with deep understanding of the healthcare system including specific clinical specialisations, excellent communication skills and a negotiator with exceptional presentation, interpersonal and stakeholders’ engagement skills.
 You should have experience and proven record of accomplishment of starting up a medical enterprise like a clinic/hospital or management of a private successful premium clinic or private hospital.
You should possess analytical skills with experience in working with complex data sets to inform strategy and make data driven decisions.

Education: A relevant degree in fields like such as Marketing, Business Management, Medicine, Nursing Science, Social Science or or extensive proven practical experience. A relevant Master’s Degree is a pre-requisite, Preferably Maters in Business Administration or MSC in Strategic Business Management.
Experience: At least five years’ experience working for medical institutions in business development focusing on business startups or management of a self-sustainable striving medical institution.
System Proficiency: A strong understanding of key digital platforms and how to leverage them effectively.
Client centred care: Strong understanding of client centred care and leveraging building and maintaining positive organisational image and PSZ brand.
Data Analysis: Proficiency in analyzing clinics business trends and translating data into actionable insights.
Communication Skills: Excellent report writing skills. Have strong interpersonal skills and should be able to communicate at all levels.

How to Apply

Applications should clearly state the position applied for and should include a consultant’s concept note (max 3 pages) and a curriculum vitae with three traceable (3) referees (max 3 pages). Applications should be received by 6 April 2026 and should be directed to:
E-mail: [email protected]
PSZ does not charge any fee at any stage of the recruitment process.
In line with the MSI Diversity, Equality and Inclusion guidelines, PSZ is an equal opportunities organisation and women are strongly encouraged to apply. Applications will be considered on rolling in basis.
PSZ subscribes to the Marie Stopes International Reproductive Choices Safeguarding and Child Safeguarding Policy. The successful candidates will undergo background checks and will be required to commit in writing to comply with the guidelines of this policy