Visa Assistant at U.S. EMBASSY IN ZIMBABWE

Duties and Responsibilities

-The Visa Assistant (NIV/IV) performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) and immigrant visa (IV) services, in accordance with the Consular Section’s standard operating procedures and established visa processing guidelines.
-Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a Consular Section that addresses a diverse range of applicants in person and via correspondence daily.
-The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.
-The job holder is fully cross-trained to function in any role as required by visa demand and scheduling.

Qualifications and Experience

-Completion of two years of college or university studies is required.
-Minimum two years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

JOB KNOWLEDGE:
-Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.

LANGUAGE:
-English: Level 3 - Good working knowledge; speaking, reading & writing
-Shona/Ndebele: Level 4 - Fluent; speaking/reading/writing, may include the ability to translate

SKILLS AND ABILITIES:
-Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point is required.
-Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
-Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.
-Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.