Virtual Medical Receptionist (Remote - US Hours)

Duties and Responsibilities

Key Responsibilities:

Answer incoming calls and respond to patient inquiries in a timely and courteous manner
Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system
Manage the clinic's email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals
Verify patient insurance information, collect co-pays, and process payments as needed
Assist in processing patient forms, records, and documentation
Provide patients with information on clinic policies, services, and procedures
Ensure patient confidentiality by following HIPAA regulations and best practices for data security
Send reminders for upcoming appointments via email, phone, or SMS
Maintain an organized virtual filing system for patient records and correspondence
Liaise with medical staff to coordinate patient care and follow-up as needed