ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Virtual Medical Receptionist to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!
Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).
Duties and Responsibilities
Key Responsibilities:
Answer incoming calls and respond to patient inquiries in a timely and courteous manner Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system Manage the clinic's email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals Verify patient insurance information, collect co-pays, and process payments as needed Assist in processing patient forms, records, and documentation Provide patients with information on clinic policies, services, and procedures Ensure patient confidentiality by following HIPAA regulations and best practices for data security Send reminders for upcoming appointments via email, phone, or SMS Maintain an organized virtual filing system for patient records and correspondence Liaise with medical staff to coordinate patient care and follow-up as needed
Qualifications and Experience
Requirements
Proven experience in a receptionist, customer service, or administrative role within the medical field is essential. Familiarity with medical terminology and health insurance processes Proficiency with electronic health record (EHR) systems and scheduling software Strong communication skills, both written and verbal Ability to work independently and manage multiple tasks efficiently High level of organizational skills and attention to detail Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams) Compassionate and patient-centered approach to customer service
