Duties and Responsibilities

Responsible for Underwriting and Customer Service:
-Issues quotations, policy documents, endorsements, policy renewals, ICECASH, ZBC and ZINARA documents.
-Ensures turnaround times of documentation meet the Company’s Quality Management Standards.
-Scans new business documents in Sybrin.
-Completes all underwriting registers as required.
-Receives enquiries/queries from customers and intermediaries and responds in a fashion that will leave the Customer or Intermediary feeling “it was easy, feeling valued and have peace of mind”.

Responsible for Reinsurance
-Places reinsurance and ensures that master slips and bordereaux are dispatched timely.

Responsible for Risk Management and Surveys
-Requests risk surveys where necessary and records them in the register.
-Issues policy wordings that are compliant.

Responsible for Credit Control
-Ensures that premium transactions are raised timely
-Assists Credit Control Administrators in clarifying transaction queries.

Responsible for Claims
-Assists Claims Administrators in clarifying scope of cover.