Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards.
Duties and Responsibilities
Key Result Areas
Responsible for Underwriting and Customer Service
Issues quotations, policy documents, endorsements, policy renewals, ICECASH, ZBC and ZINARA documents. Ensures turnaround times of documentation meet the Company’s Quality Management Standards. Scans new business documents in Sybrin. Completes all underwriting registers as required. Receives enquiries/queries from customers and intermediaries and responds in a fashion that will leave the Customer or Intermediary feeling “it was easy, feeling valued and have peace of mind”.
Responsible for Reinsurance
Places reinsurance and ensures that master slips and bordereaux are dispatched timely.
Responsible for Risk Management and Surveys
Requests risk surveys where necessary and records them in the register. Issues policy wordings that are compliant.
Responsible for Credit Control
Ensures that premium transactions are raised timely Assists Credit Control Administrators in clarifying transaction queries.
Responsible for Claims
Assists Claims Administrators in clarifying scope of cover.
Skills And Experience
minimum of 2 years' experience in a similar role a degree in Insurance and Risk Management
