This role is responsible for liaising with the bereaved family regarding funeral arrangements, preparation of body, coordinating and managing funeral proceedings.
Duties and Responsibilities
-Providing 24-hour body removal service from place of death to mortuary or burial place. -Preparing bodies for burial including washing, dressing and embalming. -Assisting by arranging funerals and burials. -Assisting with processing documents for burials and repatriation. -Liaising with the bereaved family regarding time, and other requirements. -Setting up burial equipment at the cemetery. -Taking water bowsers and other equipment to the venue of mourning, church service or burial. -Attending to bereaved clients with dignity and compassion. -Decorating funeral venue. -Reporting accidents and faults within 12 hours of occurrence or noticing. -Transporting staff and bodies to the burial place , and other driving duties. -Transporting mourners to burial place and back. -Complying with Road Traffic Act, speed limits, company procedures and other road usage rules. Bailee role.
Qualifications and Experience
Skills Communication, Customer Service, Insurance Product Knowledge, People Management, Regulatory Compliance, Risk Assessments, Service Standards, Teamwork
