Trainee Receptionist

Duties and Responsibilities

FRONT DESK OPERATIONS
-Greet and welcome visitors in a warm and professional manner.
-Direct guests to the appropriate person or department.
-Handle incoming and outgoing calls, forwarding them as necessary.
-Manage inquiries and provide information in a friendly, courteous manner.

ADMINISTRATIVE SUPPORT
-Assist with general administrative duties, such as filing, data entry, and organizing documents.
-Manage office supplies, ensuring reception area is clean, organized, and presentable.
-Schedule and coordinate appointments, meetings, and conference room bookings.

CUSTOMER SERVICE
-Respond to customer inquiries in person, by phone, and email, ensuring satisfaction.
-Assist in resolving any customer complaints or issues, escalating to senior staff when necessary.

CLERICAL TASKS
-Sort and distribute incoming mail and prepare outgoing mail.
-Assist with photocopying, scanning, and other clerical tasks as needed.
-Support the reception team with any additional tasks as assigned.