Performance: Manage the Business relationship, within a geographic area, with Puma Energy’s Retail Business Partners and Retail Service Station Managers, dispensing business advice to maximize profitable returns for both Puma Energy and the Retail Business Partners. Responsible for ensuring the performance of stations against sales and profit targets and associated KPI’s. Accountable for the delivery of the Puma Energy station and Retail Business Partners P&Ls. Works with Retail Business Partners and Station Managers to collaboratively develop current financial year and 5-year business plans to sustain and grow the profitable future of the station. Analyze P&L by item to identify income or cost levers to improve the performance of each station Identify the income, cost and working capital levers to improve the performance of each station. Closely follow the implementation of these levers. Implement Non-Fuel Retail (NFR) business plan for stations Data analysis for decision making to improve business performance
Operational and Service Standards: Create the conditions with Retail Business Partners and Station Managers that will put the customers at the heart of everything that they do. Ensure all stations within the geographical portfolio are compliant to the defined minimum Retail Service and Standards. Ensure professional implementation of Puma’s Retail Customer and Retail Business Partners Value propositions Ensure all contracts are up to date and licenses to operate are current. Maintain the legal register and ensure all renewals are timeously exercised.
HSSE Ensure all stations within the geographical portfolio are compliant to Retail Policies and HSSE Standards.
Marketing Ensure that the stations always have the highest level of Puma marketing activities implemented, e.g.: promotions are current, well understood and are implemented as per the brief, offers, and Loyalty programs (e.g Puma PRIS Loyalty Program)
People Management Ensure Station staff are fully engaged on station targets and they get feedback from the Retail Business Partner or Station Manager in a structure and professional way of their performance. Ensure staff perform at the required level, are recognized and rewarded as per agreed programs
Qualifications and Experience
Requirements and Experience: Degree in Marketing/Sales, Business Administration, Engineering or related field. Post graduate degree in Business Administration or similar field is preferred. Minimum 5 years of experience in similar positions or relevant role. Extensive downstream retail experience Proven record of good project management skills. Solid downstream business knowledge Skills and competencies:
Hard Skills: Fluent in local business language Team Coaching Organisation / Priority Management Problem solving Effective Communication Customer Relationship Management Partnership Network development and planning Stock control and management Assessing risks in the workplace Identify and understand customer's needs Result oriented Commercial negotiation
Soft Skills: General efficiency Enthusiasm Respect for norms Stress management Sensitive to community needs Cost efficiency Solution oriented
