Territory Manager

Duties and Responsibilities

Animation-Training-Quality

Station visits: A minimum of one monthly visit with observations/action plan properly documented. Record of visit must be maintained at the station and countersigned by the dealer or representative.
Quality/Service: Ensure Top Service is implemented and practiced on stations within the territory. Reviewing Top Service Performance with the dealer and implementing corrective actions.
Training: identify staff training needs to be addressed through continuous on-site training and specific training in liaison with Training Manager. Scope of work includes HSE, Compliance and Ethics, Station Manual, and commercial development.
Salsa - Log station information, weekly call plan and call reports and follow up in Salsa.

Management & Profitability

Contractual and legal framework:
Ensure the existence of a contract for each station and control and monitor dealers’ activities.
Ensure proper liaison with government agencies in the territory on behalf of the Company.
Monitoring of employment contracts, rentals and other royalties. Monitoring salaries and utility bills including rates are timeously paid.
Financial follow-up:
Profitability – tracking the financial profitability of stations in assigned territory using real and projected P&L.
Ensure monthly reconciliation between SAP Account + manual 411. Validating the balance and accounting records.
Reporting and Risk Management - Prompt and accurate reporting of periodic activities at the stations and update the following reports when due: Financial review - monitor financial risk, Month end checks, Stock Control, PnL tool, TOM-R, Quality chart, Safety inspection (Risk Assessments), Non-Fuel Report, Stock-out and Stock Loss Analysis,
Operations:
Liaise with CSC and depots to ascertain and monitor product deliveries.
Asset Management - Establish equipment needs, plan, manage and protect company assets through regular, inspections and co-ordination of maintenance in liaison with Operations
Stock Control – Making the gap analysis of the actual and theoretical stock at the station and determine stock variances
Commercial :

Supervise all retail sales functions in the assigned territory.
Conduct and adapt the group marketing policies to the environment.
Ensure that all policies aimed at sales improvement and target realization are observed.

Commercial Development & Project Management

Assist dealers in identification of business opportunities, competitor monitoring and other business development activities.
SFS – Enhancing the diversification activities, implementation of new shops and monitoring of shop activities in line with AMO standards, M-payments and solar projects.
Card – Developing the card penetration rate per station and canvassing.
Competitive Intelligence – Monitor and report competitor activities (price watch, new developments, changes, etc)
Network Development – Identify and negotiate “new” service stations or prospects.

Other

To carry out any other duties as requested by the hierarchy