Teller at Old Mutual Zimbabwe

Duties and Responsibilities

-Adoption of the IFS Model.
-Onboard clients on Digital Platforms.
-To authenticate clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.
-To confirm actual cash on hand against system balances, at start of day, end of day and at regular intervals, and take corrective action is taken as soon as possible.
-To comply with teller limits
-To declare any discrepancy in actual cash on hand against system balances, immediately, to management to ensure corrective action is taken as per procedure and policy to minimize losses.
-To prepare all transactional documents and originals (WASTE) in the required format by the required deadline for filing purposes
-To provide world class service to clients by greeting, listening, and asking questions to ensure an understanding of client's needs.
-To deliver on identified needs following the appropriate process and procedures and providing feedback to clients to satisfy needs, build a relationship and retain the client.
-To identify opportunities for making suggestions to better meet customer needs, without advising, and refer to the relevant area to provide sales leads to enable cross-selling of products.
-To stay abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.
-To seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to CABS.
-To act as Brand ambassador by displaying appropriate behavior and CABS values