POST C; TECHNICIAN/SENIOR TECHNICIAN (1 POST) Join our team at the National University of Science and Technology
Position Overview -Provide first-line technical support to academic and administrative staff, as well as students. -Diagnose and resolve software-related issues, including installation, configuration, and usage problems. -Escalate complex issues to relevant IT teams when necessary. -Install, configure, and update software applications on university computers -Perform routine maintenance tasks to ensure software reliability and security. -Conduct training sessions or create user guides to help staff and students effectively use university software. -Maintain accurate documentation of support requests, resolutions, and system changes. -Support the planning and delivery of training sessions on data protection policies and best practices. -Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems. -Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole. -Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work. -Supervise and trains Technical Assistants.
Duties and Responsibilities
Key Responsibilities -Provide first-line technical support to academic and administrative staff, as well as students. -Diagnose and resolve software-related issues, including installation, configuration, and usage problems. -Escalate complex issues to relevant IT teams when necessary. -Install, configure, and update software applications on university computers -Perform routine maintenance tasks to ensure software reliability and security. -Conduct training sessions or create user guides to help staff and students effectively use university software. -Maintain accurate documentation of support requests, resolutions, and system changes. -Support the planning and delivery of training sessions on data protection policies and best practices. -Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems. -Provide support to staff and students on the use of E-learning Management System and Student Information Systems i.e. Moodle, Google Classroom and Edurole. -Prepare and maintain Radio and TV Broadcasting and Livestreaming equipment for practical work. -Supervise and trains Technical Assistants.
Terms & Conditions An attractive package which includes Medical Aid, Leave and Pension Benefits is offered; details of which will be disclosed to shortlisted candidates.
Qualifications and Experience
Applicants must hold a minimum of a Bachelor’s degree (Lower Second Class [2.2] or better) in Information Technology, Computer Science, or Electronic Engineering, with at least three (3) years’ post-qualification experience. The candidate should also possess strong communication and leadership skills.
Skills & Competencies Experience in a broadcasting environment at producer level or above and/or practical competence in journalism-related software such as Adobe Creative Suite, Audacity, DaVinci Resolve, and livestreaming software will be an added advantage. The successful candidate will be accountable to the Chairperson of the Department.
