Switchboard Operator - Receptionist

job Description

The Infrastructure and Development Bank of Zimbabwe (“the IDBZ/the Bank”) is a national Development Finance Institution (DFI) that supports infrastructure and development across all sectors of the economy. Its infrastructure focus is on Water and Sanitation, Housing, Irrigation Infrastructure, Transport and Energy. As part of its developmental mandate, the Bank offers financial & technical assistance to undertakings of all enterprises in furtherance of the National Development Agenda. As such, the Bank promotes the infrastructure value chain, agri-businesses, tourism, health & education, mining, export-oriented businesses, metals production, and the manufacturing sector. The Bank's purpose is to uplift the livelihoods of all Zimbabweans through development financing. In order to effectively execute its mandate, the Bank seeks to recruit the following personnel: Switchboard Operator - Receptionist (CSHD)

This position reports to Manager Human Resources.

JOB PURPOSE AND RESPONSIBILITIES

The job exists to provide effective and courteous service to clients contacting and visiting the organization and promote a positive image of the Bank.

Duties and Responsibilities

The job includes the following specific responsibilities:

Daily Management of the switchboard and general reception at all times
Receive outside calls and transfer them to the respective offices
Make calls and receive messages on behalf of Staff
Report faulty telephone extensions
Prepare and communicate telephone extensions to Staff
Update the Bank`s internal telephone directory
Log requested calls into the phone logbook
Welcome visitors and notify Staff of visitors
Maintains front desk security and security access lists
Direct Bank visitors to the appropriate offices
Provide general information about the Bank to visitors