job Description
In a nutshell (your purpose) …
• To inspire people to live an active life.
• To live and role-model our Values of Always learning, always improving; Inspiring People; Have fun; and Do the right thing; and to bring to life our People Promise of We are one team and want our people to always feel they can be themselves. We work hard and we dream big.
• To be responsible for teaching scheduled swim lessons for children.
• To be responsible for ensuring that all poolside activities are promoted and run effectively.
• To provide a supportive customer experience role, providing personal attention and care to all customers.
• Create and develop creative and innovative classes following the Virgin Active and STA swim criteria that also supports the Virgin Active brand.
• To ensure all juniors as assessed regular, retained, and moved through our programme.
• Always be punctual, reliable and adhere to the high standards of organization required by the company.
• Attend training courses which will enable you to carry out your role successfully and to assist with your future career progression.
• To ensure a safe environment is kept at all times for the juniors and that you immediately report anything you see to the Swim Manager or the MOD as soon as possible.
What success looks like [Key Performance Indicators (KPIs)] …
• Retention and growth of Family/Junior members.
• Completion of attendance and assessments of allocated classes through the course pro platform.
• Net growth on the Swim programme.
• Health & Safety
• Brand Standards
• Occupancy and penetration of junior members onto the swim programme.
Duties and Responsibilities
A day in the life (your duties & responsibilities) …
• Keep abreast of information on all club facilities, programmes, social events, customer suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
• To be responsible for ensuring any concerns you have regarding Safeguarding Children & Vulnerable adults are reported to your Swim Manager.
• To be involved with the Swim Manager to drive occupancy in the department through a world class timetable offering.
• To assist the Swim Manager to drive the department to achieve set targets, meet objectives and be commercially successful.
• Working with the Swim Manager to drive retention and Net Growth.
• Have knowledge of and Promote the Family activities products within the club.
• Be proactive, use your initiative and take ownership of situations.
• Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
• Have a thorough understanding of the Virgin Active brand standards and be able to interpret and deliver them on a daily basis, ensuring the pool areas and equipment are maintained and presented as laid out in the brand standards. • Be aware of the importance of membership sales and continually aim to maximize all sales opportunities within the club.
• Be aware of the importance of member retention and understand your role in influencing members who are considering leaving the club to stay.
• Be aware of the importance of member satisfaction on club performance, proactively monitor all sources of member feedback and seek to identify opportunities to improve member engagement and satisfaction wherever possible.
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