Support Advisor FAIS

Duties and Responsibilities

Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Analyze customer data and recommend tailored solutions.
Achieve sales results by providing contextual and integrated financial solutions to customers.
Conduct yourself in an ethical manner.
Takes accountability for own performance, personal and career development.
Show empathy with customers.
Stay updated on industry trends and product knowledge.

Qualifications and Experience

You will be an ideal candidate if you possess the following:
A completed financial related qualification (NQF5 or higher)
1-2 years’ experience in Client Services Support and delivery
You will have access to:
Opportunities to build relationships as part of a dynamic team.
A challenging working environment
Personal and professional growth
Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
Customer Centric.
Enjoy solving problems.
Persuasive selling skills
Able to understand rules in a regulated environment.
Agile and Flexible
Strong communication and interpersonal skills
Have a results-driven attitude with a passion for exceeding targets.
Have excellent Organisational skills and attention to detail.