This role entails assisting the contact center team in delivering exceptional customer experience. This includes ensuring all customer contacts i.e. calls, emails, sms and social media chats are attended to timely and appropriately and information on Group products and services is accurately disseminated to clients. Main focus will be on client servicing, upselling and offering back-office support for the various offerings that the group has.
Who can apply Applications are open to all degree programs, as we value the different skills set candidates have to offer.
Duties and Responsibilities
as assigned by the employer
Qualifications and Experience
Customer Experience (CX), Electronic Mail, Group Problem Solving, People Management, Results-Oriented, Sales
Education Bachelor of Commerce Honours (BCom Hons): Business Administration (Required)
