Duties and Responsibilities
1. General Statement of Purpose of the Contract
As a unit of the Executive Office, USAID/Niger, the Management of Information Systems (MIS) provides computer support services to USAID/Niger staff and operations. The MIS is responsible for day-to-day operations, installation, modification, and maintenance of the Mission’s local area network (LAN) system and for providing support to users and other related duties. Specifically, the division manages Mission Servers (3) with over 75 workstations, 5 Data Switches, 5 CISCO Routers, Remote Leased Line Connections (2). The MIS performs LAN/WAN Management, MS Windows Server Management, Computer Helpdesk management, Information Security Management including data backups, Voice Communication (satellite phones, cell phones & iPhones), Video or PowerPoint equipment & Public Address system management and training users on the Mission’s Information Security Policies. The MIS also administers the Mission’s computer system by providing optimal use of existing and new computer technology resources through a local area network (LAN) system.
The primary purpose of the position is to provide information technology support services to the Mission staff. The contractor reports to the Computer Management Specialist under the overall supervision of the Supervisory Executive Officer.
2. Statement of Duties to be Performed Management of Computer Help Desk– 50%
• Must make sure all workstations are in good working condition and configured according to the CIO standards.
• Install any available additional programs needed by specific users.
• Provide application assistance to users that need help in different Microsoft Office packages and other programs.
• Support users who call for help when their PCs or Printers are not functioning well.
• Advise users on simple troubleshooting steps.
• Should rectify any problems reported by users and refer major ones to the supervisor.
• Install, configure, and upgrade new equipment to CIO standards before being issued to users.
• Replace older equipment with new ones when need arises.
• Record the relocation of equipment from the ADP store and keep an up-to-date inventory.
• Take faulty equipment for repair to the vendor and make follow ups or pickups when rectified.
• Must make sure laptops are in good working condition when checked out to users and have software programs installed.
• Configure new laptops and ensure that users are familiar with the usage and provide additional assistance to new laptop
• Configure IPhones and IPADs plus train users on how to use them, including making them aware of the terms and conditions while in possession of these devices.
Communication- 20%
• Responsible for configuring and deploying all the WAN equipment (Routers, Switches, Datacryptors etc.) as instructed by CIO Washington and continuously monitoring their performance.
• Maintain remote data links (ISDN, ADSL, Leased lines, VSAT) both in all office locations and at the residences at first level support.
• Responsible for the Cell phone and IPhone issuance and keeps an up-to-date inventory.
• Set-up the PA system for meetings and functions as the need arises.
• Make sure the PA system is in good working condition, stored and handled properly.
• Responsible for setting up for presentations i.e. VTC and/or Power Point equipment Data Management– 15% Ensure that USAID/Niger Users are supported in regard to the Mission’s Information system requirements. The incumbent must check the LAN and make sure the link is up and that only authorized users can access the main domain. He/she will troubleshoot and rectify network disconnections, referring critical cases to the supervisor.
• Make sure the Mission's information is secure, available and does not lose its integrity at any time.
• Ensure that sufficient data backup is carried out Daily and Monthly.
• Ensure that restoration of data is done in a timely manner whenever it's required and that the backed-up data is properly stored, tapes labeled and available when needed.
• Keep and update the movement of backup tapes from different locations in the logbooks monthly. Server Management– 15%
• MSWindows server administration, installation, configuration, and troubleshooting.
• Grant routine network user access and TDYs to temporary network user access as required in Agency policies.
• Terminate and/or deactivate user passwords and IDs in a timely manner when no longer needed.
• Properly document and maintain a file for the justification and authorization for granting users remote access.
• Properly monitor remote access logs, security logs and event logs and report abnormal activities to the supervisor for further investigations.
• Maintain records of the monthly audit trail reviews and ensure that security violations are monitored as required and reported.
• Review access authorizations to determine if individual access rights are still required and adhere to procedures to deactivate or terminate user IDs and passwords of departed employees in a timely manner.
• Manage IT resources like printers, scanners, and cameras.
• Maintain and update USAID'S different Databases.
• Perform the daily monitoring of servers, the virus software and virus logs to ensure that no problems are going unseen and work on the deployment of Security Patches on all servers and workstations.
• Perform deployment of USAID software like ASIST, eFORMS, WinTA, WebILMS, E-2, and i-services
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