Service Management Administrator - CBZ Holdings Limited

Duties and Responsibilities

What we expect from you.
• Log and assign incidents and ensure they receive attention and avoid overdue calls.
• Resolve calls logged to IT Service Desk as per incident management guidelines.
• Coordinate the transfer of calls to the relevant sections and track call resolution.
• Promote adherence to incident and problem management guidelines.
• Assist in the review of incident parameters for logged calls to endure alignment of IT Services with business objectives.
• Produce service desk Management reports.
• Maintain the known error database for all resolved incidents and problems.
• Assist with system access management.
• Assist with the coordination of capacity monitoring.
• Assist with change management administration.
• Attend to Service desk compliance issues.
• Any other duties, tasks, assignments and projects as may be delegated by management from time to time