An exciting career opportunity has arisen for the role of Service Level Administrator within the Group Information Technology Department of CBZ Holdings Limited. If you want to join a team of energetic and passionate professionals, this is your opportunity.
Duties and Responsibilities
Put in place Operational Level Agreements (OLAs) with IT units. • Put in place Service Level Agreements with business and ensure IT adheres to the service standards agreed upon. • Tracks service issues raised by internal customers. • Ensure SLAs are captured in contracts with vendors. • Tracks service standard from vendors with assistance from support units • Tracks software license expiry dates and ensure payments are done on time. • Maintain procedures and guidelines for activities within unit. • Attend to audit requests and risk issues and ensure all exceptions are actioned timeously and avoid repeat issues • Communicates planned service outages proactively to management and other stakeholders. • Any other duties, tasks, assignments and projects as may be delegated by Management from time to time.
Qualifications and Experience
Qualifications, Skills and experience required. • A Degree in Information Systems, Computer Science, Information Technology • ITIL Foundation certification • 2 years' experience in IT Service Management • Good understanding of IT systems
How to Apply
If you meet the above criteria, you are the ideal person we are looking for. Closing Date - Monday, 23 September 2024
