Duties and Responsibilities

Duties Include
• Process bookings, schedule appointments, and manage workshop capacity.
• Prepare accuate cost estimates, quotes, and invoices for customers.
• Manage administrative tasks, including data entiy, filing, and record-keeping.
• Coordinate with Service Advisors, Technicians, and Parts Depattment.
• Maintain accurate records, teports, and customer information.
• Ensure compliance with CFAO's policies, procedures, and standards.
• Provide exceptional customer service, responding to queries and conces.
• Identify opportunities to improve processes and efficiency.
• Any other duties as may be assigned.

Qualifications and Experience

The successful incumbent should have the following attributes:
Qualifications, Knowledge, and Experience
• Part B ACCA/CIS or equivalent
• 2+ years of experience in an administrative or clerical role.
• Strong organizational, communication, and interpersonal skills.
Ability to work accuately, attention to detail, and manage multiple tasks.
• Basic knowledge of vehicle systems and repair processes (desirable).
Personal Attributes
• Detail-oriented: Accurate, precise, and thorough in wotk.
• Organized: Manages multiple tasks, prioritizes, and maintains accuate secords.
• Proactive: Takes initiative, anticipates needs, and resolves issues promptly.
• Positive attitude: Maintains a friendly, approachable, and professional demeanor.