SENIOR MANAGER MERCHANT SERVICES & AGENCY BANKING

Duties and Responsibilities

• Develop, manage and execute the Merchant Services (Local & International Acquiring) & Agency Banking strategy.
•Acquisition of new merchants and agents and management of existing merchants and agents.
•Create and grow strong partnerships with Merchants and Agents so as to grow the Banks market share in the acquiring and Agency Banking business
• Track acquisition, usage, retention of merchants and agent locations
• Work with cross functional partners to understand merchant and agent needs, changes in the industry landscape and development of customer centric solutions.
• Contribute to Profit & Loss and Balance sheet growth by ensuring usage, profitability and growth of merchant and agency banking services channels.
• Operate a cost effective, efficient and reliable POS Management system.
• Plan and review campaigns & promotions in collaboration with Marketing.
• Innovate and develop payment solutions to ensure that the Bank remains a leader in the acquiring and the Agency Banking business
• Ensure projects are completed within timelines, working closely with Transformation, Operations and Project Management Office teams.
•Manage related risks and ensure compliance with regulatory bodies' requirements.
•Budgetary control & reporting, staff management and training
Stakeholder management including engagement with other SBU's