SALES CLERK - (GRADE 6)

Duties and Responsibilities

 Issue tickets to passengers using the designated ticketing system for individual trips and bulk bookings
 Accept and process payments through multiple channels including Cash, EcoCash, PayNow, Tap Card and other approved electronic payment methods.
 Upload soft money payments into the system accurately and timeously.
 Process refunds and ticket exchanges as per company policy and ensure all transactions are properly recorded in the payment system.
 Balance daily cash and electronic payment receipts and prepare daily sales reports and cash reconciliation statements.
 Bank daily cash collections at designated bank branches and obtain stamped deposit slips as proof of banking.
 Operate the ticketing and payment system efficiently, monitor system performance and reporting technical issues promptly.
 Provide information and assistance to passengers regarding routes, schedules, fares, payment options, bus arrival and departure times
 Handle customer inquiries professionally and courteously, resolve customer complaints and escalate complex issues to management
 Assist students and passengers with special needs and promote EasyGo services.
 Maintain clean and organized work area at the ticketing booth and safeguard company funds maintaining cash security protocols.
 Maintain accurate records of all transactions and participate in stock takes and audits as required.
 Comply with all company policies, procedures, and safety regulations
 Any other duties assigned by the EasyGo Marketing officer from time to time