Duties and Responsibilities

• Cross-selling of bank's products and services.
• Attend to general customer inquiries and provide accurate information
• Customer Service.
• Processing Foreign currency switches for all currencies
• Redemption of local and international remittances
• Cash withdrawals and deposit-taking
• Processing Bill payments
• KYC-lite account opening and collection of account opening forms
• Transaction capturing
• Daily recording and reporting of transactions processed.
• Daily cash position reporting to Supervisor
• Secures all security items, including cash, date stamps, and system access.
• Maintain a high level of customer service at all times.
• Adhere to policy and procedure both internal and external for the protection of the customer.
• Cash balancing regularly
• Attend to and resolve basic technical failures (first-line support).
• Assess and escalate of system related issues timeously

Qualifications and Experience

Qualifications and Work Experience
• 2 ‘A’ Levels
• 5 ‘O’ levels including Mathematics and English
• Studying towards an IOBZ qualification an added advantage
• 1 Year experience in Telling preferably in a banking environment.

Skills and Competencies:
• Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
• The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.
• Friendly, cheerful and well groomed.
• Excellent interpersonal skills.
• Ability to use own initiative.
• Strong time Management skills.
• Team player with ability to work in a dynamic cultural environment.

Job Related Knowledge
• Knowledge of legal and regulatory issues typical for the country
banking system.