Regional Manager at Mukuru

job Description

Are you ready to lead a dynamic team towards success in Zimbabwe's rapidly evolving market? As a Regional Manager for our esteemed organization, you'll embark on a thrilling journey of growth and innovation. Your mission? To spearhead the support, coaching, and performance management of our expanding network of Sales and Marketing Hub (SMH) agents across strategically appointed regions.

Reporting directly to the Operations Supervisor, you'll be at the helm of ensuring optimal functionality of all SMH booths within your jurisdiction, all while adhering to stringent regulations. But that's not all – as a visionary leader, you'll be instrumental in identifying avenues for operational expansion, leveraging your strategic prowess to drive our presence to new heights. With your meticulous attention to detail, unwavering commitment to excellence, and knack for compiling and submitting crucial reports, you'll play a pivotal role in shaping the future of our organization in Zimbabwe. If you're ready to make your mark in a fast-paced, rewarding environment, join us on this exhilarating journey as our next Regional Manager.

Duties and Responsibilities

Manage all queries on the ground
Respond to escalated queries from service providers
Solve issues encountered for transactions within the region
Identify ways to grow the region
Provide information regarding Mukuru/SMH services
Explain to potential customers what Mukuru/SMH does and how transfer work
Provide potential customers with the various locations where money can be sent
Uphold and professionally promote the Mukuru/SMH brand
Respond to suggestions regarding new locations for booths
Conduct a site visit to the specific area
Identify the need and whether it is a viable opportunity
Maintain good relations with site owners and local authorities
Carry out inspections on booths to ensure they are running effectively
Monitor that agents are abiding by trading hours
Oversee that staff carry out due care and management of property and maintenance marketing materials
Monitor that staff maintain own knowledge of products and services, as well as changes in regulations
Monitor the booth appearance is top notch and brand compliant
Ensure staff presentation and service level are of a standard of excellence
Gauge customer satisfaction
Address any issues and customer complaints
Monitor competitor activity, product offerings and advertising in and around our agent locations
Gather all relevant market intelligence
Report and provide recommendations for business development opportunities
Complete all required HR administration for the team
Coach and mentor Retail Supervisors
Respond to escalated queries
Collect and collate all required statistics
Monitor all agent activities in Zimbabwe and report on all relevant information
Collate all relevant information in the correct report template
Submit weekly and monthly reports timeously
Report on potential security threats, make recommendations to address them and implement
Attend bi-annual performance meeting with Head of Regions
Attend all required training courses and participate in required compliance training and assignments