To act as a first point of contact for the University stakeholders and act at all times in a welcoming and professional manner.
Duties and Responsibilities
DUTIES AND RESPONSIBILITIES
Welcoming and assisting University visitors and ensuring an efficient, equitable service is provided to them in person, by phone or via emails. Using knowledge and judgment to refer to enquiries to other staff as appropriate or to assist as far as practicable when the relevant staff are not available. Have a strong knowledge of the University, campus geography, structures and awareness of events. Have a strong knowledge and general awareness of University systems to assist and direct students, visitors and staff alike Answering all telephone calls that come through the switchboard with conversational etiquette. Directing and re-routing all incoming telephone calls to the relevant Officers. Typing, filing, faxing and Photocopying. Skills
Good standard of spoken and written English. Ability to establish an effective rapport with visitors, respond appropriately and communicate information effectively. Excellent telephone manners. Written and verbal communication skills Basic Computer literacy and skills Ability to plan and prioritize Ability to assimilate a wide range of knowledge.
Excellent organizational skills, accuracy and attention to detail. Ability to follow organizational procedures, external regulations and legislation. Attributes
Punctuality and reliability. A pro-active approach with a high degree of commitment Customer focused Ability to identify issues relevant to the role. Display a level of confidentiality Confident Honesty Integrity Excellent interpersonal skills; tact, discretion and sensitivity. Ability to use initiative and judgment but to recognize boundaries. Ability to adapt customer service to recognize the different needs and expectations of diverse groups of customers.
*NB: Midlands State University is an equal opportunities employer. In promoting gender parity, female candidates are encouraged to apply.
Qualifications and Experience
QUALIFICATIONS AND EXPERIENCE
5 ‘O’ levels including English Language National Diploma or Higher National Diploma in Secretarial Studies At least 2 years of post-qualification work experience in a similar environment Computer Literate in MS Word, MS Excel, PowerPoint Experience / Knowledge/ Qualities
Experience of using standard computer software e.g. e-mail, MS Office Experience of working effectively with customers face to face/ in writing/ using IT/ by telephone. Experience of recognizing and dealing with queries and problems effectively. Knowledge of or an interest in Higher Education. Excellent interpersonal and communication skills. Ability to work under pressure with minimum supervision.
How to Apply
APPLICATIONS
Applicants must submit copies of applications with the following: application letter, certified certificates and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number (s) and names and email addresses of three referees to:
Application documents must be in a single-scan pdf format. The closing date for this advert is 28 February 2025. Applicants should clearly state the post being applied for in the subject line. It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified.
Please note that only shortlisted candidates will be contacted within 30 days from the closing date of the advert. If not contacted, your application will be deemed not successful
