job Description

Suitably qualified candidates are invited to apply for the position of Quality Supervisor which has arisen in our National Foods Ltd – Biscuits Business Unit. We are looking for a dynamic and proactive team player, with integrity and a passion to achieve best-in-class product and quality assurance processes. The successful candidate will be responsible for ensuring that the Business Unit’s products meet the set quality standards. They will lead a team of quality control analysts and oversee the quality assurance processes. They will also work to continuously improve our product quality attributes in line with consumer insights. In addition to maintaining consistent quality, they will work to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary.

Duties and Responsibilities

As the Quality Supervisor, your key responsibility areas are:
To conduct and supervise the testing and monitoring of products quality (raw materials, finished and production lines) and compliance to company specifications, SHEQ, ISO Standards and regulatory requirements.
Understand the raw material storage, production, and warehousing process flow and implement critical control points for collecting samples for quality checks, as well as making recommendations to improve the process flows.
Works with the operations team to continuously enhance the production process for the achievement of set quality standards.
Works with the consumer facing team to continuously enhance the product quality attributes in line with consumer feedback.
Leads, conducts, and reviews project-based product trial runs and process validations.
Develops and updates the Quality Assurance procedures and guidelines, as well as enforces adherence by the quality team, and submits any recommendations to the Unit Manager.
Carries out root cause analysis for non-conforming products or rejected products in line with the investigation procedures and recommends corrective action, including engaging with external laboratories where need be.
Prepares and documents reports as relevant and as required by management daily, weekly, monthly and upon carrying out investigations and trials.
Manages the Laboratory, and operates within set budgets, investment and expenditure plans, as well as ensures the adherence to laboratory standard operating procedures.
Builds a motivated and high performing quality assurance team.