PR & Internal Communications

job Description

We are in search of a dynamic, strategic, and charismatic wordsmith to join our close-knit team at Mukuru Communications. This opportunity is open to applicants from both CT and JHB.

If you are a master of words and a maestro of messaging, with the ability to transform a simple story into a captivating narrative, and you're ready to immerse yourself in the world of Public Relations and Internal Communications with boundless creativity and unwavering enthusiasm, then we have the perfect stage for your talents to shine!

Mukuru is a rapidly growing fintech business, and this role will collaborate closely with cross-functional teams within Mukuru to shape and execute our external communications plans and internal communications initiatives. Your expertise and knowledge of public relations and communications, along with your creative thinking and ability to develop innovative communication plans, will be crucial in enhancing Mukuru’s brand reputation across all existing and new corridors.

Duties and Responsibilities

-Develop and implement comprehensive public relations plans to elevate Mukuru’s reputation and promote its mission and achievements.
-Build relationships with key media outlets, journalists, and industry influencers to secure positive media coverage and manage media inquiries.
-Craft engaging press releases, thought leadership articles, and other content to effectively communicate company updates, product launches, partnerships, and industry insights.
-Monitor and analyze media coverage and industry trends, providing regular reports to leadership and suggesting adjustments to communication plans as needed.
-Act as Mukuru’s spokesperson when necessary, ensuring consistent and accurate messaging in all external communications.
-Develop emergency communication plans and protocols to effectively manage and mitigate potential reputation risks.

Media Relations:
-Build and maintain strong relationships with media contacts, journalists, and industry analysts to effectively pitch stories and secure media coverage.
-Develop key communication collateral for both internal and external stakeholders.
-Prepare company executives for media interactions, providing media training, talking points, and guidance on addressing potential questions or challenges.
-Serve as the point of contact for media inquiries during emergency situations, providing accurate and timely responses to protect Mukuru’s image.

Internal Communications:
-Develop and execute internal communication plans that foster employee engagement, alignment, and a sense of belonging across global offices.
-Prepare and distribute internal newsletters, magazines, memos, and announcements to keep employees informed about company news, updates, and initiatives.
-Collaborate with cross-functional teams to gather and share information about product developments, industry trends, and corporate updates.
-Manage internal communication platforms, ensuring content is relevant, timely, and aligned with -Mukuru’s values and goals.
-Plan and coordinate employee engagement events, town halls, and webinars to facilitate transparent communication and encourage feedback.
-Work closely with the Digital Journey Lead to consistently improve user experience with the corporate intranet.

Team Management:
-Manage the communications team, including performance management and continuous feedback.
-Develop team members.

Qualifications and Experience

-Bachelor's degree or Advanced Diploma in Communications, Public Relations, Journalism, Marketing, or a related field.
-Proven experience in public relations, media relations, and internal communications, preferably within the fintech or financial services industry.
-Experience managing internal communications for a medium to large-size organization.
-Experience in emergency communication and managing sensitive issues with a strategic mindset.
-Experience in Copywriting.
-Solid understanding of global financial markets, fintech trends, and the regulatory landscape.
-Proficiency in using various communication tools, platforms, and software.
-Knowledge of marketing and communications media processes.
-Knowledge of Communications Principles.
-Knowledge of copywriting.
-Project Management Skills.
-Written and Verbal Communication Skills.

Key Competencies:
-Results and Goal-Oriented.
-Problem Solving.
-Systematic Approach.
-Effective Communication.
-Service Orientation.
-Embracing Change.
-Innovative Thinking.
-Organizational Awareness.
-Team Working.
-Establish Rapport.