ISTA Personnel Solutions, an outsourcing/offshoring company, is in search of a highly organized and detail-orientated Patient Scheduling Coordinator to join our team in South Africa. We're looking for a team player who is ready to contribute to our mission!
In this vital role, you will be responsible for coordinating all aspects of scheduling for clients and caregivers. If you are passionate about helping others and thrive in a fast-paced environment, we invite you apply.
Work Hours: This role requires you to work US based hours (EST) (15h00 - 23h00 SAST).
Internet Requirements: Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection, as well as a power backup solution to manage loadshedding or power outages.
Duties and Responsibilities
Key Responsibilities:
Matching up caregivers with appropriate clients Create personalized schedules and tackle calendar changes Communicate with clients and caregivers Schedules patient home visits according to their plan of care and staff accessibility Create, edit, and disseminate daily patient schedules accordingly Maintains current employee schedules and updates appropriate database as directed Responsible for both inbound and outbound calls, handling calls professionally and providing a timely response Discern patient services required, as outlined in agreements, urgent requests, and care plans Keeps manager informed of reported changes in patient's condition or staffing shortages or delays Documents communication with patients, family, and staff members in the electronic record Ensures confidentiality of patient care information and documentation Recognizes and responds to department needs appropriately Recognize and communicate trends or problems to management
Qualifications and Experience
Skills:
2-3 years of proven experience in scheduling and coordination, preferably within a healthcare or home care setting Exceptional organizational, communication, and problem-solving skills are essential. Must be able to prioritize and multi-task in a fast-paced environment Strong attention to detail Organized Empathetic and excellent communication skills Solutions oriented Must be proficient in Microsoft Office
Additional Information:
Work Environment: This is a remote role supporting facilities in the US, requiring effective communication and collaboration with healthcare professionals Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST) Internet Requirements: Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection, as well as a power backup solution to manage loadshedding or power outages
