Patient Scheduling Coordinator - US Hours (Remote)

Duties and Responsibilities

Key Responsibilities:

Matching up caregivers with appropriate clients
Create personalized schedules and tackle calendar changes
Communicate with clients and caregivers
Schedules patient home visits according to their plan of care and staff accessibility
Create, edit, and disseminate daily patient schedules accordingly
Maintains current employee schedules and updates appropriate database as directed
Responsible for both inbound and outbound calls, handling calls professionally and providing a timely response
Discern patient services required, as outlined in agreements, urgent requests, and care plans
Keeps manager informed of reported changes in patient's condition or staffing shortages or delays
Documents communication with patients, family, and staff members in the electronic record
Ensures confidentiality of patient care information and documentation
Recognizes and responds to department needs appropriately
Recognize and communicate trends or problems to management