Patient Scheduling Coordinator - US Hours (Remote)

job Description

ISTA Personnel Solutions, an outsourcing/offshoring company, is in search of a highly organized and detail-orientated Patient Scheduling Coordinator to join our team in South Africa. We're looking for a team player who is ready to contribute to our mission!

In this vital role, you will be responsible for coordinating all aspects of scheduling for clients and caregivers. If you are passionate about helping others and thrive in a fast-paced environment, we invite you apply.

Work Hours: This role requires you to work US based hours (EST) (15h00 - 23h00 SAST).

Internet Requirements: Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection, as well as a power backup solution to manage loadshedding or power outages.

Duties and Responsibilities

Key Responsibilities:

Matching up caregivers with appropriate clients
Create personalized schedules and tackle calendar changes
Communicate with clients and caregivers
Schedules patient home visits according to their plan of care and staff accessibility
Create, edit, and disseminate daily patient schedules accordingly
Maintains current employee schedules and updates appropriate database as directed
Responsible for both inbound and outbound calls, handling calls professionally and providing a timely response
Discern patient services required, as outlined in agreements, urgent requests, and care plans
Keeps manager informed of reported changes in patient's condition or staffing shortages or delays
Documents communication with patients, family, and staff members in the electronic record
Ensures confidentiality of patient care information and documentation
Recognizes and responds to department needs appropriately
Recognize and communicate trends or problems to management

Qualifications and Experience

Skills:

2-3 years of proven experience in scheduling and coordination, preferably within a healthcare or home care setting
Exceptional organizational, communication, and problem-solving skills are essential. Must be able to prioritize and multi-task in a fast-paced environment
Strong attention to detail
Organized
Empathetic and excellent communication skills
Solutions oriented
Must be proficient in Microsoft Office

Additional Information:

Work Environment: This is a remote role supporting facilities in the US, requiring effective communication and collaboration with healthcare professionals
Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST)
Internet Requirements: Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection, as well as a power backup solution to manage loadshedding or power outages