The Parts Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and is in charge of ensuring best practices and providing exceptional customer service.
Duties and Responsibilities
• Oversees timely MANAGEMENT of the Parts function (Procurement, Receiving, Costing, warehousing and Sales through workshops and OTC) for Duly Motors • Keeps sufficient stocks of parts needed to service and repair vehicles and avert creation of aged and long WIP. • Maintains stock breadth and depth at levels sufficient to satisfy demand and sales targets while not creating excessive costs and risk of obsolescence. • Minimizes VOR, Emergency Order and other charges by careful and planned use of parts ordering facilities, without adversely impacting on customer satisfaction. • Reviews all parts lines for movement, obsolescence and salability and recommend actions for cost-effective disposal. • Manages the supply chain of other supplies & materials too as per management’s discretion. • Conforms to policy on the ordering of parts and all other provisions. • Analyzes sales, expenses, and inventory monthly to maintain profit goals. • Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers. • Works with the Workshop and Service Managers to ensure a timely turnaround of parts needed for all services and repairs. • Develops and executes Sales and Marketing plans for parts. • Seeks out new parts business. • Handles customer complaints immediately and according to the Company’s guidelines. • Maximizes profit through the effective operation of the Parts Department by satisfying internal and workshop customers’ expectations. • Maximizes departmental profitability through the sale of parts, accessories and, where possible, other value-added products and services. • Creates an environment where the department’s staff develop and excel. • Effectively and professionally communicates with customers as and when necessary. • Minimizes unnecessary delay and lost service labour sales by the avoidance of part- related non-revenue and technician diversionary time.
Qualifications and Experience
• Degree/HND Purchasing and Supply • Business Management Degree or Marketing Qualification will be an added advantage. • At least 3 years’ experience dealing with parts. • Detailed knowledge of parts and processes • Class 4 Driver’s license • Sales experience • Excellent interpersonal and negotiation skills • Good written and oral communication skills • Excellent Leadership skills • Networking ability
How to Apply
Interested qualified candidates should send their applications through email to [email protected] stating the job applied for in the email subject.
