Outpatient Care Coordinator - Substance Abuse (USA Hours) - Remote

Duties and Responsibilities

Responsibilities

Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission
Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion
Communicates effectively with the billing company
Completes phone intake screenings with potential clients and uploads results into EHR
Coordinates with medical and clinical staff to assess incoming clients
Meets with families and prospective clients to accurately describe the program and services we offer
Follows Admissions Process as directed for step-by-step detail
Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process
Treats clients with dignity and respect and communicates in a non-judgmental manner
Assists with client transport as necessary
Maintains professional boundaries with clients and interacts with them in an appropriate manner
Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival