ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client, who is seeking an individual with USA Substance Abuse Centre experience, to fulfil the role of a Outpatient Care Coordinator, to work remotely from South Africa.
This is a critical role that requires a high level of organization, attention to detail, and the ability to work in a fast-paced environment.
NOTE:
Working Hours: This role requires you to work US hours (EST) Shifts. Mon - Fri: 16h00pm - 01h00am OR 06h00am - 15h00pm SAST Work Environment: This is a remote role for South African Citizens only Internet: Applying candidates must have fast internet and an available electricity backup system during loadshedding
Duties and Responsibilities
Responsibilities
Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion Communicates effectively with the billing company Completes phone intake screenings with potential clients and uploads results into EHR Coordinates with medical and clinical staff to assess incoming clients Meets with families and prospective clients to accurately describe the program and services we offer Follows Admissions Process as directed for step-by-step detail Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process Treats clients with dignity and respect and communicates in a non-judgmental manner Assists with client transport as necessary Maintains professional boundaries with clients and interacts with them in an appropriate manner Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival
Qualifications and Experience
Requirements
Experience: Must have US or SA substance abuse centre experience in the same or similar role (NOT NEGOTIABLE) Soft Skills: Compassionate and patient phone skills Communication: Excellent English communication skills are mandatory (English as a first language preferred). Must possess strong conversational fluency, comprehension, and clear accent Skills: Proficient in basic computer operations including Microsoft Outlook and Word Critical Thinking: Critical thinking skills are essential, particularly when interpreting insurance details and making informed decisions Internet: Ability to work from home (WFH) with uninterrupted internet supply and an electricity back-up system during load-shedding
