Job Vacancy: Operations Manager Organization: Institute of Chartered Certified Innovators (ICCI) Location: Harare, Zimbabwe Application Deadline: 1 September
About ICCI The Institute of Chartered Certified Innovators (ICCI) is a leading professional institute specializing in innovation, corporate governance, and leadership development. ICCI offers a range of Innovation Professional Courses and Academic programs designed to equip individuals and organizations with the skills to drive sustainable innovation and excellence. We are seeking a dynamic and results-driven Operations Manager to oversee and enhance our operational processes, ensuring the smooth delivery of programs and services.
Duties and Responsibilities
•Develop, implement, and monitor operational strategies aligned with ICCI’s objectives. •Oversee day-to-day operations, including course delivery, academic scheduling, and administrative functions. •Manage financial and human resources, ensuring cost-effective and efficient operations. •Design and implement process improvements to enhance operational efficiency and service quality. •Monitor performance using KPIs and provide reports to senior management. •Ensure compliance with internal policies, regulatory requirements, and quality standards. •Lead, mentor, and motivate staff to achieve departmental and organizational goals. •Coordinate with other departments to optimize workflows and resource allocation. •Manage vendor and partner relationships to support ICCI programs and services.
Qualifications and Experience
•Bachelor’s degree in Operations Research & Statistics, Financial Engineering, Business Administration, Operations Management, Project Management, Big Data Analytics, AI, Strategic management or related field. A Master’s degree (MBA, MBL or MSc or PhD) is highly desirable. •Minimum of 5–8 years of progressive experience in operations, administration, or academic management. •Proven experience in process improvement, resource management, and strategic planning. •Strong leadership, communication, and problem-solving skills. •Knowledge of ERP systems, project management tools, and data analysis software is an advantage. •Professional certifications such as Lean Six Sigma, PMP, or COM are a plus.
Key Competencies •Strategic thinking and decision-making •Team leadership and staff development •Financial and budget management •Organizational and multitasking skills •Adaptability and innovation-oriented mindset
What We Offer •A dynamic and innovative work environment •Opportunities to contribute to cutting-edge education and innovation programs •Competitive remuneration and benefits package •Professional development and growth opportunities
How to Apply
Interested candidates should submit: 1. A detailed CV 2. Cover letter outlining suitability for the role, age, & marital status Send applications to both: hr.gicgl@gmail , [email protected] & WhatsApp:+263783643758 Or submit via our online portal: https://icci.education
ICCI is an equal opportunity employer. We encourage applications from qualified individuals regardless of gender, age, disability, or background.
