Reporting directly to the Managing Director, the Operations Business Leader (OMAO) role at Old Mutual integrates aspects of service delivery, focusing on service quality through the effective and efficient design and operation of processes. This position collaborates closely with the technology function to lead the transformation of bank operations supporting Treasury, International Payments, Exchange Control, distribution and service channels, as well as related administrative and control activities. As a crucial member of the bank’s Executive Committee (EXCO), the role actively contributes to the overall performance of the bank, emphasizing quality service delivery and streamlined processes within the operations support functions.
Duties and Responsibilities
-Represent the bank at relevant industry forums of Heads of Operations. -Monitor competitor and regulatory developments in relation to Operations and ensure the bank adopts relevant responses. -Re-engineer business processes to achieve high productivity and cost-effectiveness. -Deploy new innovative, technology-driven work processes. -Implement and maintain appropriate operating procedures manuals, user guides, management information systems, and tools to track the performance of the operations department. -Manage business continuity for service delivery and regulatory compliance. -Liaise with the Bank’s Legal and Compliance for necessary clarifications and guidance. -Recommend, influence, demand, and challenge technology interventions for operations and service delivery. -Manage end-to-end service improvement initiatives and provide regular progress reports. -Monitor and maintain control of day-to-day operations (Account Services, Messaging Centre (SWIFT), Trade and Payments, Credit Back Office, and treasury Back Office Operations) as per the respective Operations policies. -Minimize losses arising due to operational and process lapses within set appetite and loss limits. -Design transaction and reconciliation rules and oversee Processing and reconciliation accuracy of accounts owned by the unit. -Identify and manage Key Operational Risks through a standardized approach. -Design Key Control Self Assessments (KCSA) to manage the risk objectives. -Ensure adherence to operational policies, procedures, service standards, and performance measures in all areas, including managing Operational Risks and KYC.
Ad
Qualifications and Experience
-Support the Managing Director in fulfilling departmental requirements within the Group and with other relevant partners. -Ensure effective collaboration with other departments within the bank. -Lead the team for high performance. -Collaborate with business to define end-to-end service levels through agreed metrics or SLA’s that are measurable, meaningful, and meet business expectations. -Ensure SLA reporting analysis is carried out and communicated to relevant business managers. -Ensure system improvement plans are in place and tracked. -Work with business to schedule maintenance downtime windows. -Ensure standard change process is adhered to and that business fully understand and approve planned changes. -Ensure changes are ready for production and properly tested prior to implementation.
Required Skills: -Banking, Banking Operations, Banking Systems, Bank Marketing, Business, Business Banking, Business Continuity, Business Processes, Change Processes, Control Self Assessments, Credit, Design, End-to-End Testing, Information Systems, International Payments, Leadership, Management Information, Management Information Systems (MIS), Negotiation, Office Administration, Operational Risks, Payment Handling, People Management, Procedure Manuals, and more.
Education: -Bachelor of Commerce: Finance (Required) -Bachelor of Economics (BEcon): Economics (Required)
