Hey, future Operations Administration Superstar! Mukuru is actively searching for a dynamic Operations Administration Manager to bring their A-game to our team in Cape Town. If you're ready to embark on the adventure of a lifetime, where every spreadsheet and operation is your playground, hit us up with your super resume!
Role Overview: The Operations Administration Manager plays a pivotal role in translating the Sales and Operations strategy into measurable goals and objectives. In the Sales Department, the manager oversees and enhances the efficiency and effectiveness of sales operations, managing administration, operational, and capital expenditures. This includes developing and controlling budgets for multiple African regions, ensuring adherence to financial constraints, and implementing quality control processes to optimize operational processes.
Operating within the dynamic fintech landscape, the Operations Administration Manager is at the intersection of administration, finance, operations, and sales. This requires a blend of financial acumen, operational oversight, and strategic thinking. The role involves collaboration with various departments and regional teams across South Africa, Mozambique, eSwatini, Lesotho, and Uganda, demanding cultural sensitivity and an understanding of diverse market dynamics.
Duties and Responsibilities
-Ensure effective day-to-day administration and financial operations align with policies and procedures. -Track commission, revenue, and maintain capital and operating expenses within budget limits. -Oversee payroll processing and ensure timely payment of statutory obligations. -Manage petty cash disbursement and payment of service providers. -Support efforts to recover cash lost due to theft or fraud.
Operational Efficiency: -Ensure cost-effective and efficient execution of operations within the sales department. -Implement and oversee strategies to optimize operational and capital expenditures.
Reporting: -Provide weekly status reports on administration and finance activities. -Report encountered issues and recommend solutions to the in-country management team. -Provide monthly reports to the department leadership team. -Prepare detailed reports for senior management, offering insights into operational performance, budget utilization, and strategic recommendations. -Analyze operational data to identify trends, challenges, and growth opportunities.
Budget Management: -Develop, prepare, and manage comprehensive budgets for Sales and Operations across multiple regions. -Conduct regular reviews of budget utilization, ensuring alignment with strategic goals. -Manage and reconcile staffing and total payment expenses, ensuring accuracy and adherence to budget constraints.
Stakeholder Management: -Build and sustain relationships with banks and regulatory bodies. -Liaise with external parties and coordinate external integration. -Provide frequent updates to stakeholders. -Ensure administration and finance feedback tools are used proactively by all stakeholders. -Communicate information related to Sales and Operations projects as required.
Performance Management: -Implement quality control processes to maintain high standards in sales operations. -Monitor and track the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). -Regularly assess operational processes and make recommendations for improvements. -Monitor overall Sales and Operation performance and progress in achieving strategic objectives. -Manage workload to ensure timely delivery and integration with staff activities and goals. -Demonstrate exemplary leadership behavior, commitment, and dedication in support of organizational values. -Identify employee growth and development needs and schedule interventions for ongoing development, training, and personal growth.
Qualifications and Experience
-Grade 12 or Equivalent. -Bachelor's Degree or Advanced Diploma in a relevant field. -5 years of Administration Experience. -5 years of Experience in the financial services or fintech industry.
Additional Skills: -Attention to detail. -Organizational Skills. -Verbal and Written Communication Skills. -Problem-Solving Skills. -Compliance Knowledge. -Financial Acumen. -Team Collaboration.
