Operations Administration Manager

job Description

Hey, future Operations Administration Superstar! Mukuru is scouting for an Operations Administration Manager to rock our team in Cape Town. If you're ready to dive into the adventure of a lifetime, where every spreadsheet and operation is your playground, hit us up with your super resume!

The Operations administration Manager translates the Sales and Operations strategy into measurable goals and objectives. The purpose of the Operations Administration Manager in the Sales Department is to oversee and enhance the efficiency and effectiveness of sales operations. This includes managing administration, operational , capital expenditures and developing and controlling budgets for multiple African regions, and ensuring adherence to financial constraints. The role is critical in implementing quality control processes and monitoring performance against SLAs and KPIs. The aim is to optimize operational processes, contribute to the achievement of sales targets, and support the overall financial health and growth of the company.

This role operates within the context of a dynamic and fast-paced fintech environment, where technological advancements and market changes are constant. The Operations Administration Manager works at the intersection of administration, finance, operations, and sales, requiring a blend of financial acumen, operational oversight, and strategic thinking. The role involves collaboration with various departments and regional teams across South Africa, Mozambique, eSwatini, Lesotho, and Uganda, necessitating cultural sensitivity and an understanding of diverse market dynamics. The incumbent is expected to navigate through complex financial landscapes, regulatory frameworks, and cross-border operational challenges, contributing significantly to the operational excellence of the sales department.

Duties and Responsibilities

Duties and Responsibilities (Include but is not limited to):

Financial management

Ensure the effective running of the day-to-day Administration and financial operations in line with financial policies and procedures
Track commission, revenue and ensures that capital and operating expenses are maintained within the budget limits
Oversee payroll processing and ensure that all statutory payments are paid on time
Manage disbursement of petty cash and payment of service providers
Support efforts to recover cash lost due to theft or fraud
Operational Efficiency

Ensure all operations within the sales department are executed in a cost-effective and efficient manner
Implement and oversee strategies to optimize both operational expenditures (opex) and capital expenditures (capex)
Reporting

Provide weekly status reports on all administration and finance activities.
Report on issues encountered and recommends solutions to the in-country management team
Provide department leadership team with monthly reports
Prepare detailed and comprehensive reports for senior management, providing insights into operational performance, budget utilization, and strategic recommendations
Analyse operational data to identify trends, challenges, and opportunities for growth and improvement
Budget Management

Develop, prepare, and manage comprehensive budgets for Sales and Operations across multiple regions including South Africa, Mozambique, eSwatini, Lesotho, and Uganda
Conduct regular reviews of budget utilization in these regions, ensuring alignment with strategic goals and financial constraints
Manage and reconcile staffing and total payment expenses, ensuring accuracy and adherence to budgetary constraints
Stakeholder management

Build and sustain relationships with banks and regulatory bodies
Liaise with external parties and coordinate external integration
Provide frequent updates to stakeholders
Ensure all administration and finance feedback tools are used by all stakeholders to identify problems proactively
Communicate information related to Sales and Operations projects as and when required
Performance management

Implement quality control processes to maintain high standards in sales operations
Monitor and track the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure targets are met
Regularly assess operational processes and make recommendations for improvements
Monitor overall Sales and Operation performance and progress in achieving strategic objectives
Effectively manage the workload to ensure work is delivered to agreed timelines and that plans are integrated with all staff activities and goals
Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values
Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth