Medical Front Office Administrator (Patient Services Representative)

job Description

At Celeste Medical Hub, we believe exceptional patient care begins long before a patient sees a doctor. It starts at the front desk.

We're looking for a warm, professional and highly organised Medical Front Office Administrator to join our growing team. This is an ideal opportunity for a recent graduate who is passionate about people, enjoys working in a fast-paced environment, and wants to build a long-term career in healthcare administration.

You won't simply answer phones or book appointments—you'll play a vital role in creating an outstanding patient experience while ensuring our front office runs efficiently every day.

Duties and Responsibilities

Welcome patients, families and visitors with professionalism, warmth and empathy.
Register new patients and accurately capture patient information.
Schedule, confirm and manage appointments for multiple specialists.
Answer telephone calls and respond to patient enquiries promptly and professionally.
Maintain accurate electronic medical records and ensure patient information is always up to date.
Process payments and issue receipts.
Coordinate with doctors, nurses and other departments to ensure a seamless patient journey.
Protect the confidentiality of patient information at all times.
Help resolve patient concerns professionally and escalate issues when necessary.
Contribute to a positive, supportive and patient-focused team culture.

Qualifications and Experience

Has a Diploma or Degree in Office Administration, Business Administration, Secretarial Studies or a related qualification.
Loves interacting with people and providing exceptional customer service.
Communicates confidently, professionally and with compassion.
Has outstanding attention to detail and accuracy.
Is organised and able to manage multiple priorities without losing focus.
Learns new technology and software quickly, particularly healthcare and electronic medical record systems.
Is comfortable using Microsoft Office and general computer applications.
Maintains confidentiality and demonstrates integrity in handling sensitive information.
Remains calm and professional during busy periods.
Enjoys solving problems and finding practical solutions.
Works well as part of a multidisciplinary healthcare team.
Has a positive attitude, takes initiative and is eager to learn.

Why join Celeste Medical Hub?

At Celeste Medical Hub, you'll be joining a modern, patient-centred healthcare facility where learning and growth are encouraged. We will provide training on our medical practice management systems and support you as you develop a rewarding career in healthcare administration.

If you're looking for more than just a receptionist role—if you want to make a genuine difference in people's lives every day—we'd love to hear from you.