Duties and Responsibilities
Key deliverables and outputs
Budgets and Forecasting
Assist with providing input into the region financial budget process.
Strategic / Financial
Maintain above 90% CSI rating by taking complete ownership of the identified interventions & actions to improve any business areas
Cost management - maintenance, accident management, fuel management, replacement vehicle, fines management - optimize the vehicle life cycle to achieve/reach economic targets
Oversee the complete workshop management as well as proper visibility to our client - profitability fully operational, provide breakdown and maintenance, emergency services to both external and internal customers.
Reporting
Ensure a correct report regarding the stock and pricing of vehicles to sell
Ensure delivery of accurate monthly technical operations reports.
Operational Performance
Fleet management - to manage and maintain the fleet to reach the optimized usage levels, by setting usage parameters (time/distance) and managing the utilization thereof.
Fleet reporting - identify anomalies, exceptions, and trends to communicate with stakeholders to ensure appropriate measures are taken
Manage, monitor and direct the operational running of the Fleet management role, ensuring all resources, processes, data and systems are adjusted, aligned and in place to meet the set deadlines (weekly and/or monthly) as well as targets.
Attend to all Customer complaints directly related to Technical Operations
Ensure timetable is set and adhered to for planned inspections
Obtain discounts from suppliers (labor rates and spare parts)
Properly prepare documentation and invoices (proforma and tax invoices and deal files)
Conduct workshop and dealer visits according to schedule
Ensure that expectations for sales (Used Vehicles) are met by keeping AF/RAC inventory levels below target.
Stakeholders (internal & external customers, suppliers, shareholders, communities)
Interact with external and internal customers to manage the accurate and on-time delivery of the set SLA expectations, influencing these stakeholders accordingly.
Manage and direct our customer service to existing customers by overseeing and guiding the proper needs analysis, solutioning and servicing of these customers.
Employees
Support and encourage team members to drive their own individual development plans to further grow as professionals in their jobs
Provide clear direction and decisive leadership to team, ensuring all members are aligned to the goals and have a clear purpose
Set clearly defined performance standards / targets for team members, holding them accountable to achieve these and providing support and guidance where needed.
Ensure team members adhere to set business policies and procedures, emphasizing the importance of general discipline at work and objectively correcting and handling any deviations as they arise
Create and maintain a constructive atmosphere within the team, engaging and motivating team members to always give their best, while respecting any areas of diversity (whether areas of expertise, culture, gender, age, background, etc.)
Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the business leadership behaviors.
Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders.
Internal Stakeholders
Senior Managers, Sales, Admin, Finance, Head Office, Regional Countries.
External Stakeholders
Suppliers, Dealerships, Customers.
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