Line Freight Manager

Duties and Responsibilities

-Manages and allocates the tasks within Line Flight team, supervises, checks, and monitors progress of tasks executed by the team, guides, motivates staff and assists where needed.
-Drive change management in Line Flight.
-Manage the team to ensure individual shipments match confirmed capacity and equipment in a timely, efficient, and well-coordinated manner.
-Effectively and efficiently utilize the manpower consistent with staff job grade and training.
-Identify talents and ensure constant development of skilled manpower to satisfy continuous demand of efficiency and professionalism as well as for succession planning.
-Working on ensuring Airflo can meet standards by developing our offering,
-Working with all aspects of the business to improve the service provided to clients.
-Supervises and monitors staff attendance, guides, and trains staff.

Operational Delivery
-Negotiates cargo rates with line flight carriers to ensure competitiveness.
-Follows up and ensures that all bookings received either electronically, by phone and/or registers are booked accurately into the system.
-Communicates with the airline to book the space and equipment.
-Co-ordinates, shipment bookings and flight reservations with Booking, Documentation and Operations teams and assists where needed.
-Provides feedback for each booking with the booking reference number and planned flight details.
-Plans with the team on the booked shipments on the air space in accordance with shipper and market requirements.
-Manages communication of any shipment changes to the airline.
-Coordinates and manages communication of any flight changes to the shipper.
-Prepares and updates a shipment record in the computer system when shipment is delivered without a booking.
-Checks with operations teams the shipment delivery status, Plant Health Inspection and QC status.
-Daily KPIs and shipment info is filed and reports any deviations from procedures to the MD.
-Visits existing customers to firm up business.
-Visits new customers to pitch for new business.
-Remains up to date with market and industry developments and coordinates capture of new business with the Commercial department of Airflo BV.

Customer Management & Engagement
• Ensure customer engagement meetings at Country level with focus on key accounts.
• Personally engage with key customers within the Country to drive growth and assume ownership for a portfolio of accounts.
• Meet and exceed Country growth targets.
• Ensure resources are allocated following priorities set forth in priorities.
• Drive growth by ensuring appropriate collaboration with customers and across functions.