IT Support Officer

job Description

Looking for a highly skilled IT professional to support our growing operations. This role requires a hands-on systems person capable of:
• Maintaining and supporting Mifos X/Fineract
• Customising front-end interfaces and improving user experience
• Designing and maintaining internal reports and dashboards
• Providing technical support to branches
• Ensuring system uptime, data integrity, and user satisfaction
This is a strategic position as we scale our operations and strengthen our technology-driven processes.

Duties and Responsibilities

• Provide day-to-day technical support for Mifos users across all branches.
• Customise front-end screens, form designs, and workflows to match operational needs.
• Develop and maintain reports (Pentaho, SQL, Jasper, Business Intelligence tools).
• Manage Mifos instance settings, loan product configurations, roles, permissions, and user accounts.
• Monitor system performance, troubleshoot errors, and coordinate backups.
• Work with management to improve system efficiency, automation, and data accuracy.
• Maintain documentation for system changes, user guides, and troubleshooting steps.
• Support integration with external tools (SMS gateways, mobile apps, payment systems).
• Provide IT support to staff (network, email, hardware, connectivity).
• Liaise with external Mifos/Fineract developers when advanced customisation is required.

Qualifications and Experience

Minimum Requirements
• Degree or Diploma in Information Technology, Computer Science, Software Engineering.
• Proven experience with Mifos X / Fineract (front-end or admin level).
• Strong SQL, MariaDB skills, able to write queries and generate custom reports.
• Familiarity with HTML, CSS, JavaScript for front-end customisation.
• Experience with Windows/Linux servers and cloud environments (AWS/EC2).
• Understanding of microfinance operations, loan cycles, and client data structures.
Added Advantages
• Experience working with Pentaho, Jasper Reports, or BI tools.
• Knowledge of APIs, JSON, RESTful services.
• Ability to design dashboards or simple apps.
• Experience in Mifos upgrades, migrations, or module configuration.
• Strong troubleshooting and user-support skills, including training.