Looking for a highly skilled IT professional to support our growing operations. This role requires a hands-on systems person capable of: • Maintaining and supporting Mifos X/Fineract • Customising front-end interfaces and improving user experience • Designing and maintaining internal reports and dashboards • Providing technical support to branches • Ensuring system uptime, data integrity, and user satisfaction This is a strategic position as we scale our operations and strengthen our technology-driven processes.
Duties and Responsibilities
• Provide day-to-day technical support for Mifos users across all branches. • Customise front-end screens, form designs, and workflows to match operational needs. • Develop and maintain reports (Pentaho, SQL, Jasper, Business Intelligence tools). • Manage Mifos instance settings, loan product configurations, roles, permissions, and user accounts. • Monitor system performance, troubleshoot errors, and coordinate backups. • Work with management to improve system efficiency, automation, and data accuracy. • Maintain documentation for system changes, user guides, and troubleshooting steps. • Support integration with external tools (SMS gateways, mobile apps, payment systems). • Provide IT support to staff (network, email, hardware, connectivity). • Liaise with external Mifos/Fineract developers when advanced customisation is required.
Qualifications and Experience
Minimum Requirements • Degree or Diploma in Information Technology, Computer Science, Software Engineering. • Proven experience with Mifos X / Fineract (front-end or admin level). • Strong SQL, MariaDB skills, able to write queries and generate custom reports. • Familiarity with HTML, CSS, JavaScript for front-end customisation. • Experience with Windows/Linux servers and cloud environments (AWS/EC2). • Understanding of microfinance operations, loan cycles, and client data structures. Added Advantages • Experience working with Pentaho, Jasper Reports, or BI tools. • Knowledge of APIs, JSON, RESTful services. • Ability to design dashboards or simple apps. • Experience in Mifos upgrades, migrations, or module configuration. • Strong troubleshooting and user-support skills, including training.
How to Apply
Send your Cover letter and CV to [email protected] with Subject: IT Support Officer – (Your Education, e.g. “Bsc Computer Science”).
