Looking for a highly skilled IT professional to support our growing operations. This role requires a hands-on systems person capable of:
• Maintaining and supporting Mifos X/Fineract
• Customising front-end interfaces and improving user experience
• Designing and maintaining internal reports and dashboards
• Providing technical support to branches
• Ensuring system uptime, data integrity, and user satisfaction
This is a strategic position as we scale our operations and strengthen our technology-driven processes.
• Provide day-to-day technical support for Mifos users across all branches.
• Customise front-end screens, form designs, and workflows to match operational needs.
• Develop and maintain reports (Pentaho, SQL, Jasper, Business Intelligence tools).
• Manage Mifos instance settings, loan product configurations, roles, permissions, and user accounts.
• Monitor system performance, troubleshoot errors, and coordinate backups.
• Work with management to improve system efficiency, automation, and data accuracy.
• Maintain documentation for system changes, user guides, and troubleshooting steps.
• Support integration with external tools (SMS gateways, mobile apps, payment systems).
• Provide IT support to staff (network, email, hardware, connectivity).
• Liaise with external Mifos/Fineract developers when advanced customisation is required.
Minimum Requirements
• Degree or Diploma in Information Technology, Computer Science, Software Engineering.
• Proven experience with Mifos X / Fineract (front-end or admin level).
• Strong SQL, MariaDB skills, able to write queries and generate custom reports.
• Familiarity with HTML, CSS, JavaScript for front-end customisation.
• Experience with Windows/Linux servers and cloud environments (AWS/EC2).
• Understanding of microfinance operations, loan cycles, and client data structures.
Added Advantages
• Experience working with Pentaho, Jasper Reports, or BI tools.
• Knowledge of APIs, JSON, RESTful services.
• Ability to design dashboards or simple apps.
• Experience in Mifos upgrades, migrations, or module configuration.
• Strong troubleshooting and user-support skills, including training.
Send your Cover letter and CV to [email protected] with Subject: IT Support Officer – (Your Education, e.g. “Bsc Computer Science”).
Only shortlisted candidates will be contacted.
Gwanda
Expires
Gwanda State University
Gwanda
Expires
Gwanda State University
Gwanda
Expires
Gwanda State University
Gwanda
Expires
Gwanda State University
Gwanda
Expires
Gwanda State University
Harare
Full Time
31 Dec 2025
11 Dec 2025