IT Operations Assistant G5: 3 Posts, (Bulawayo, Masvingo & Harare Field Offices)

job Description

ORGANIZATIONAL CONTEXT:
The United Nations World Food Programme (WFP) Zimbabwe works in partnership with the Government of Zimbabwe, humanitarian and development actors, the private sector, and local communities to address immediate food needs while supporting long-term solutions to hunger and malnutrition.

WFP’s portfolio in Zimbabwe is guided by its Country Strategic Plan (CSP 2022–2026), which aligns with national development priorities and the United Nations Sustainable Development Cooperation Framework. The CSP focuses on four key areas:

Crisis Response: Providing emergency food assistance during critical periods such as the lean season, with a focus on protecting lives and livelihoods, particularly in response to climate shocks like droughts and floods.

Resilience Building: Supporting communities to strengthen food systems, improve agricultural productivity, diversify livelihoods, and build resilience to climate change through integrated rural and urban programmes.

Nutrition Improvement: Addressing malnutrition, particularly among children, pregnant and breastfeeding women, and people living with HIV, while promoting healthy diets and social behaviour change.

Capacity Strengthening: Enhancing the capacity of government institutions to manage food security and nutrition programmes, social protection systems, and emergency preparedness and response.

WFP Zimbabwe is a key partner in supporting the Government’s Food Deficit Mitigation Strategy (FDMS), advancing localization through partnerships with local organizations, and driving innovation in digital solutions, youth empowerment, and private sector engagement. WFP continues to deliver life-saving assistance and invest in long-term, sustainable food security solutions for vulnerable Zimbabwean communities.

THE ROLE
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. The positions are based in the 3 Field Offices i.e. Bulawayo, Masvingo & Harare and report to Head of Field Office

Duties and Responsibilities

1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
8. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.
9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
11. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
12. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Qualifications and Experience

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Experience: A minimum of 5 years' experience resolving more complex technical issues. Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Knowledge and Skills:
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.

General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.