IT Officer

Duties and Responsibilities

-Assists the IT Manager in setting up standards and procedures for use and access to software and hardware
-Liaise with relevant service providers to ensure they provide relevant services as and when required e.g. Internet, Network etc. to ensure proper communication within the organization
-Administration and maintenance of the company’s ICT infrastructure to ensure software and hardware availability to enhance quality information thus providing invaluable service to clients
-Ensure that the email and internet system is up and running to avoid any disruptions in communication with clients.
-Ensure that any problems with the email or internet are resolved within set time frames to ensure availability of internet and e-mails services at all times to assist communication internally and externally
-Advise users of ICT machinery and equipment in terms of proper usage.
Implementation of an ICT strategy in how to make users aware of the need to use business applications to improve the organisation.
-Install a reliable network infrastructure to ensure that communications flow smoothly within and outside the organization without any disruptions to ensure employees operate efficiently.
-Implement network security features so as to avoid any lose and misuse of the network and ICT infrastructure that might be harmful to the organisation’s effort or mandate.
-Administration of the company’s WAN and LAN networks so as to ensure the smooth flow of communications.
-Trouble shooting, systems backup, archiving and disaster recovery processes to ensure information is always available at any given time and avoid any loss of relevant information.
-Working with departments to help implement internal systems to manage information and communication as well as to set Service Level Agreements within the organization.
-Ensure that changes to application software are well documented to ensure future reference so as to avoid any hiccups in the ICT system of the organisation.
-Tests and debugs computer programs including modifying existing programs to conform to system changes or to make improvements in the existing program.
-Ensure that the ICT system is operating effectively with minimal down time to avoid any disruptions in communication
-Manages and updates the Commission’s website.