single candidate

IT Officer

Africaid – Zvandiri

Expires: 01 Dec 2023

Full Time

Harare Province

I.C.T

job Description

Africaid - Zvandiri is a community organization dedicated to integrating community prevention, treatment, care, and support for children, adolescents, and young people living with HIV through its Zvandiri program. Collaborating with the Ministry of Health and Child Care (MOHCC) and the National AIDS Council, the organization implements interventions funded by various donors.

We are seeking a highly skilled IT Officer specializing in infrastructure, networking, and security to join our dynamic team. The successful candidate will contribute to ongoing projects and provide essential support to our expanding user base.

Duties and Responsibilities

-Install, support, and manage new hardware infrastructure, including firewalls, switches, routers, and security appliances.
-Configure and support public cloud-based services, such as Azure and Microsoft 365 platforms.
-Collaborate with different areas of the organization to propose solutions to organizational problems, interpret requirements, and design technical and data-oriented solutions.
-Provide in-depth technical documentation.
-Manage day-to-day IT service delivery for all aspects of the Zvandiri operating environment, including -Helpdesk, data center, and reporting/monitoring platforms.
-Oversee project delivery and offer support to the rest of the IT team as needed.
-Provide training and technical support for users with varying levels of IT knowledge and competence.
-Ensure security configurations and data backup of services and implement disaster recovery.
-Communicate with vendors and third parties to escalate support cases and assist in diagnostics to resolve hardware, firmware, or software issues.
-Stay informed about the latest technological developments and trends through reading specialist journals, attending training courses, and industry meetings.
-Support IT team members and assist in skills development within the team.
-Undertake any other technical duties as required.

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Qualifications and Experience

-Degree in computer science or a similar technical field.
-Technical qualifications in Ubiquiti, Microsoft Azure, Microsoft 365, Cyber Security, Meta, and Public Cloud.
-Skills in Ubiquiti Unifi are advantageous but not essential.
-Interest and awareness in developing technologies and trends.
-Proactive, dynamic, and focused with excellent attention to detail.
-Self-driven, results-oriented with a positive outlook.
-Reliable, tolerant, and determined.
-Empathic communicator with the ability to see things from the other person’s point of view.
-Well-presented and business-like.
-Keen for new experiences, responsibility, and accountability.
-Able to work well with others and be a team player.
-Willingness to work extended hours and at other sites when required.
-Competent writer of IT-related documentation.
-Excellent written and verbal communication skills, including the ability to summarize complex solutions for senior management.
-Good knowledge of enterprise applications, computer infrastructure, ICT security, and networking.
-Experience with SaaS, IaaS, Hosting, Business Continuity, and the ability to learn and support bespoke applications is desirable.
-Previous experience in non-profit organizations, security specialists, systems integrators, managed service providers, hosting and cloud providers is of interest.
-Awareness of license management.
-Ability to manage projects and take day-to-day ownership of core business functions in ICT service delivery, including supporting and mentoring other team members.

How to Apply

To apply for this position, send a 2-page CV and application letter to applications@zvandiri.org. In your application letter, indicate your expected salary and mention the position applied for in the email subject. The application deadline is mid-day on December 1, 2023.

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Job overview

  • Location

    Harare Province

  • Job Type

    Full Time

  • Expiry Date

    01 Dec 2023

  • Date Posted

    28 Nov 2023