IT Graduate Intern at Zimbabwe Health Interventions (ZHI)

Duties and Responsibilities

Job Description
With the support or supervision of the IT team, the intern will assist in diagnosing computer problems, support with technical assistance to office staff as needed; Assist in software and hardware upgrades; Assist with adding or updating workstations for office staff ; Assist in routine PC maintenance and updates for performance efficiency; Assisting Review and process help desk support requests; Assist in maintaining Internet service, firewalls, and telephone systems; Initiate process improvements to better answer user demands; Any other duties as assigned.

Knowledge, Skills And Abilities
Proficient in Microsoft Office 365, Windows 10, And Windows 11 in a domain environment; Ability to troubleshoot common hardware/software issues; Ability to meet deadlines and adjust to changing priorities; Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head; Ability to quickly gain new skills and knowledge when faced with new challenges; Some familiarity with confidentiality requirements in a pseudo medical setting; Attention to detail; Excellent verbal and written communication skills;