Duties and Responsibilities
IT leadership and Digital Enablement
Support the leadership in developing the NO strategy and aligning IT plans to the NO strategy.
Develop and champion Digital Transformation plans together with heads of other business units in WVIB that translate into adoption of digital in accelerating delivery of WVIB strategy.
Establish a culture of digital dexterity across the organization and champion value realization for IT investments.
Initiates change to improve business results and leads change initiatives.
Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).
Lead the adoption of relevant national, regulatory and partnership policies relating to IT, data privacy and protection.
Implement and enforce appropriate local IT policies and plans.
ICT Planning
Development of IT Annual Operating Plans (AOP).
Develop and manage IT budgets in line with overall IT spending targets.
Ensures adherence to established IT service model pricing that supports high quality services at optimal cost for the enterprise.
Lead effective ICT service delivery within WVIB NO and field offices at acceptable costs and service levels
Lead the IT team in IT capacity planning (IT infrastructure, connectivity) needed to deliver effective, reliable and secure IT services.
Lead delivery of IT projects (global, regional and local) adhering to partnership standards and policies within stipulated time and budget.
Champion business continuity management (BCM) in the organization including developing document, implement, test and review Business Continuity Plan and the disaster Recovery plans.IT Capacity Plans
ICT Operations
Ensure appropriate ICT Infrastructure and Connectivity solutions for all WVIB premises for secure, efficient and effective flow of information to facilitate operations and decision-making. This may include but not limited to Servers, Local Area Networks (LAN), Wide Area Network (WAN), virtual private networks and Internet Connectivity for integrated data, voice and video applications.
Provide, deploy and maintain Personal Productivity Tools such as desktop computers, laptops, business mobile devices, etc.; and software-based productivity tools such as Office 365, Zoom among others.
Develop, deploy and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing and reporting to facilitate operations and decision-making. This may include but not limited to acquisition and implementation of commercial business applications or custom-built partnership applications such as Sponsorship, P&C Systems, Finance Applications, Horizon, Procurement systems and Asset Inventory etc.
Ensure that the NO and the Clusters have an infrastructure (including power – power backup and/or solar energy) in place capable of supporting core applications and Network equipment & connectivity.
Assist in management and in implementation of CCTV camera and other security related systems.
Ensure there is accurate IT Asset Inventory.
Secure and up to date infrastructure, application and productivity tools in place that supports effectively the ministry
Workforce Planning, Performance management & Capacity Building
Champion a high performance and engaged IT team
Lead the adoption of the staff performance and capability framework with the support of P&C within the IT department.
Develop a culture within the IT team consistent with organizational culture involving planning, execution, reporting and communicating IT impact to NO strategy.
Forecasts new skill requirements based on emerging technologies and customer demand.
Ensures staff have the resources and skills needed to support all work initiatives within multiple functions.
Manage the introduction of structured end-user capacity building to ensure optimal and efficient use of all the ICT system/tools available to the organization.
Timely performance agreements and performance appraisals for the IT
IT service Management, SLA & Customer Experience
Ensure reliable and secure delivery of IT services in all WVIB operational areas.
Develop, monitor, and evaluate IT business process and identifying Key performance indicators (KPI’s) to be used to monitor the processes.
Ensure Incident Management processes are implemented and managed according to SLA’s.
Leverage the WV IT Service Catalogue, align services offered and socialize with business
Maintain an ICT help desk for the use of staff or official visitors who require technical support
Ensure required processes are put into place to constantly improve the customer experience.
Vendor Management
Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Ensures contracts are in place.
Ensures service provider performance is reviewed and that contract managers are notified when necessary.
Works with service providers to establish SLAs that support business objectives.
IT Risk Management and Audit recommendation
Take active role preparing the Risk Register and /or Riskonnect and work with Enterprise Risk management Team to ensure it is updated regularly to reflect IT related risks.
Proactively identify risks to the IT department and develop mitigation measures to ensure the risks are managed.
Support audits done by internal, regional and global teams and ensure all identified audit recommendations are implemented.
Establish a cybersecurity program for the National Office and ensure existing information security procedures are followed (InfoSec awareness training, reports of breach are resolved in a timely manner, constantly review internal systems for security gaps).
Develop, enforce implementation of the policy and plans for disaster management including but not limited to contingency plans and disaster recovery plans
Advice the Crisis Management Team, the National Disaster management Team and the Enterprise Risk management Team on IT risks and impact to be considered during the preparedness, response, mitigation and recovery.
Liaison and coordinate with disaster management partners such as the Telecommunication cluster, government entities on IT related matters.
Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Security from internal and external security threats. This will include both physical and logical security solutions such as biometric access control, network firewall systems, Active Director Security, Antivirus, Anti-spam, Antispyware and personal firewall solutions, etc
Mitigation and Management Plans for ensuring high systems availability and business continuity. This includes but not limited to running an automated data backup system, off-site storage of backup data, redundant systems for mission critical applications, etc.
Others
Special assignments as appropriate to the role.
Attend, participate in, and lead devotional/chapel meetings as scheduled and convened.
While this job description is intended to be an accurate reflection of the duties involved in this position, World Vision Burundi reserves the right to add, remove or alter duties when business need dictates.
Vendor contracts
Vendor performance appraisal reports
